Frequently Asked Questions

We don't ship by cargo. Within Kahramanmaraş, our free courier brings your order to your address, or you can collect it from our store.

Yes, just message us. We'll look for the phone or accessory you want and let you know the price and when it can be ready.

Most repairs are ready the same day. The time depends on the fault, the device model and whether the part is in stock. After inspecting your device, we'll give you a clear estimate of when it will be ready. The price calculator also shows the estimated time for repairs where we have added one.

The price calculator shows an estimated price for your model and the part you choose. The exact price is given after the device has been inspected, and no repair starts without your approval.

An original part is the device maker's own (OEM) part and the best choice for fit and quality. A compatible part is a quality alternative with a good balance of price and performance. A standard part is the most affordable option. The price calculator shows the options for each repair with their prices; where a warranty is offered, its length is shown too.

It depends on the device and its condition; not every repair can come with a warranty. Whether a warranty applies, and for how long, depends on the device model, the part replaced and the device's condition, and it is clearly stated in the quote before the repair. We never start without your approval.

We never ask for your screen passcode or your iCloud / Google account details. Most repairs don't touch your data, but we still recommend backing up first. If a job such as a software reinstall requires erasing data, we will tell you in advance.

Choose the courier option when you book a repair and pick a time slot that suits you. Our courier collects your device from your address and brings it back after the repair. The courier service is free across Kahramanmaraş.

You receive a tracking number after booking. On the "Track My Device" page, you can see your repair status with your tracking number and the last 4 digits of your phone number.

Turn it off right away, don't charge it and don't try to dry it with heat, such as a hair dryer. Leaving it in rice does not remove the liquid. The sooner you bring it in, the better the chance of a successful repair.

Fill in the form on the "Sell Your Phone" page with your model, the phone's condition and, if you like, photos. We'll send you our offer by phone or WhatsApp as soon as possible. If you accept, we check the phone in store and pay you in cash or do a trade-in.

The first offer is based on the details you give in the form. The final amount is set after the phone has been checked in store.

Back up your data, sign out of your Apple ID (including Find My) on an iPhone or remove your Google account on Android, then factory reset the phone. Don't forget to take out your SIM and memory card. You never need to share your screen passcode or account details with us.